Job Summary:

We are seeking a reliable, proactive, and service-oriented individual to join our team as a Front Desk & Maintenance Associate. This hybrid role combines guest-facing front desk responsibilities with hands-on maintenance and general building oversight. You will be the first point of contact for guests and residents, ensuring smooth check-ins and check-outs while also attending to maintenance requests and overseeing daily operations of the serviced apartment building.

Key Responsibilities: 

Front Desk & Guest Services: 

• Greet and welcome guests, tenants, and visitors with a friendly and professional demeanor.
• Handle all check-in and check-out procedures efficiently.
• Manage reservations, cancellations, and booking inquiries via phone, email, or booking systems.
• Provide information about the building facilities, services, and nearby amenities.
• Respond promptly to guest complaints, requests, and emergencies with appropriate solutions.
• Maintain a clean and organized front desk/reception area.

Maintenance & Building Operations:

• Conduct routine inspections of apartments, common areas, and building systems.
• Perform basic repairs and maintenance tasks (plumbing, electrical, painting, HVAC filters, etc.).
• Coordinate with external vendors for specialized repairs and scheduled maintenance.
• Monitor and maintain inventory of supplies and equipment (light bulbs, tools, toiletries, etc.).
• Ensure all safety protocols are followed and report any hazards or safety issues.
• Assist with move-ins and move-outs, including key handovers and walkthroughs. 

Administrative & Operational Duties: 

• Maintain detailed records of maintenance activities and guest interactions.
• Prepare and submit reports on occupancy, maintenance issues, and building conditions.
• Process payments, security deposits, and petty cash as needed.
• Assist in enforcing building rules and policies.
• Oversee cleaning staff or contractors to ensure high standards of cleanliness are maintained.

Compensation: 

• Competitive salary based on experience.
• Overtime or additional compensation for extra tasks beyond standard duties.
• Opportunity for performance-based bonuses.
• Uniform or work attire may be provided