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Sales Trainer (BPO Industry)

DYNINNO Egypt
Sheikh Zayed, Giza

Sales Trainer (BPO Industry)

Sheikh Zayed, GizaPosted 29 days ago
20Applicants for1 open position
  • 1Viewed
  • 1In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Job Description

Responsibilities:

  • Preparing new call center agents by conducting orientation to sales processes and techniques; developing individual coaching plans; providing resources and assistance.
  • Training the agents on how to cooperate with clients to determine their needs and provide excellent professional customer service and problem resolution.
  • Conducting skills gap analyses to identify areas of improvement.
  • Producing physical and digital educational material (e.g. videos and case studies).
  • Reporting on the impact of training programs.Monitor sales objectives and results.

We offer:

  • Performance bonuses.
  • Full Time (5 days/week).
  • Transportation arrangements for the convenience of our staff.
  • Growth & promotion opportunities.
  • Working with industry-leading IT platforms and products.
  • Excellent work environment in the top business area at Smart Village.

Job Requirements

  • Fluent English Speaker.
  • Experience in Sales/Customer Service BPO.
  • Experience with GDS is preferable.
  • Excellent organizational skills.
  • Solid communication and presentation abilities.
  • Additional certification in training is a plus.

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