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Job Description
- Build and improve relationships with customers, key suppliers and partners.
- Review company practices to ensure clients get maximum satisfaction from their purchases.
- Identify potential opportunities and inform the sales team to follow up.
- Educate and inform clients about the company’s products, services and special offers.
- Attend to client complaints and resolve issues promptly.
- Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.
- Work with internal departments to ensure company meets clients’ expectations.
- Oversee customer relationship management system.
Job Requirements
- Bachelor in business administration, marketing or a related field
- Three or more years’ experience in relationship management or related field
- Excellent verbal and written communication skills
- Ability to lead and work within a team
- Excellent conflict resolution and interpersonal skills and ability to build lasting relationships with clients
- Exceptional organization skills and a strong work ethic
