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Customer Success Specialist

Filkhedma - New Cairo, Cairo

Customer Success Specialist

Filkhedma - New Cairo, CairoPosted 19 days ago
15Applicants for1 open position
  • 6Viewed
  • 0In Consideration
  • 2Not Selected

Job Details

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Job Description

Job Description

  • Provide an exceptional, full life cycle customer experience to our users through phone, and chat support.
  • Handle customer inquiries & requests completely and accurately.
  • Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience.
  • Resolve customer complaints and issues if possible at the first call to meet customer satisfaction.
  • Collaborate with other team members to ensure consistent and seamless services to Filkhedma customers.
  • Update customer information during and after each correspondence.
  • Maintain data protection and confidentiality for both staff and customers.
  • Contact & constantly follow up with potential leads.
  • Optimize the opportunity of each customer contact and offers excellent service.
  • Build a long-term relationship with our existing customers.
  • Interact with users on all communication channels.
  • Inform clients by explaining procedures; answering questions; providing information.
  • Research new methods to enhance the customer experience.
  • Close meet sales goals in accordance with Filkhedma plan.

Job Requirements

  • 1+ experience in a similar role.
  • Strong phone and verbal communication skills along with active listening
  • Bachelor's degree from any university is a must.
  • Tech/Hospitality Industry background is preferred.
  • The ability to prioritize tasks and manage workloads with little supervision.

 

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