Application Support Team lead ( Egypt-KSA)
Ejada -
Hadayek Alkobba, Cairoposted 2 years ago52Applicants for1 open position
- 19Viewed
- 5In Consideration
- 0Not Selected
Job Details
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Job Description
Supervise and manage a team of application support specialist to ensure effective and timely application support. Proactively advice end users/business operations and conduct effective diagnosis of a problem to resolve it within the SLA.
- Supervision and ensuring application support.
- Ensuring team availability for 24x7 critical support for application.
- Suggest improvements in application and its usage by end users.
- Reporting and coordinating with client PM and support heads.
- Managing installation and upgrades including supporting OS admins and DBAs during their activities.
- Analysis of new requests, manage/implement configuration changes and raising RFCs.
- Review and validating technical documents.
- Problem resolution and maintain SLA.
- Planning and scheduling upgrades and other activities to support end users and business operations.
- Create status reports for management review.
- Follow up with development teams.
Job Requirements
- Bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
- At least 7 years of experience in supporting payments application
- Experience working with JAVA (1.8 and above), J2EE technologies with SOLID principles and knowledge on service-oriented architecture.
- Experience working with RESTful and SOAP web services.
- Experience working with WSO2 Enterprise Service Bus.
- Experience working with SOAP UI.
- Working Knowledge of Application Server Technologies IBM Web sphere & JBoss EAP.
- Knowledge of working with Basic Linux CLI.
- Good understanding of IP Networking (TCP/IP, DNS, HTTP, SSL/TLS, etc.).
- Experience working with one or more version control platform (e.g. TFS, Git, SVN).
- Experience working on Oracle Database and SQLs.
- Knowledge of software applications and its support.
- Good understanding of Linux (Ubuntu, CentOS, RedHat) and Microsoft Windows Server.
- Good to have experience on Oracle databases (Procedures, Functions, Scheduler Jobs, Views etc).
- Good to have experience working in web application using Javascript, and PL/SQL.
- Good to have experience working with front end technologies like Angular/React.
- Communication skills. English mandatory and Arabic will be an advantage.
