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Senior Implementation Engineer

Full Time
PSH - 
Maadi, CairoPosted 2 years ago
30Applicants for1 open position
  • 15Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Education Level:
Salary:
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Skills And Tools:

Job Description

  • Offer the implementation of the products and services to the customers
  • Working closely with them 1-on-1 to address customer questions, challenges if any
  • With technical writer, Creating content for the Help Center, including FAQ, How-to Articles, and Screen Recording Videos.
  • in collaboration with Product manager Preparing and delivering necessary presales demos and presentations. 
  • Preparing for the solution implementation & deployment.
  • Onboarding new customers including delivering needed trainings.
  • Conducting regular follow-ups to ensure customer satisfaction, consult on new features, and identify up-sell opportunities. 
  • Effectively communicating with both internal and external senior-level management to understand customer needs & maximize retention and growth. 
  • Reviewing the customer journey, identifying how it’s supported, and helping clients overcome issues and achieve goals. 

Job Requirements


Education:
  • Bachelor’s degree in Computer Science/Computer Engineering .
  • Years of Experience:
3-6 years in IT Field
Technical Skills: 
 • MS- Office applications
 • Appropriate certification
 • Implementing and configuring local network
 • Cloud infrastructure configuration and management knowledge
 • Networking
 • Cyber Security & Information Security
 • DB management sytems (preferred)
Soft Skills:• Interpersonal and communication skills.
 • Fluent English
 • organizing skills.
 • Self starter and detail oriented.

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