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Job Description
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Join a Fast-Growing Travel Tech Startup – We’re Hiring!
Hello there!
Are you ready to join a dynamic and fast-growing start-up in the travel technology industry? Look no further than Connected Destinations!
Our team is on a mission to revolutionize the way hotels and tour operators interact with their customers. We’re passionate about providing innovative customer-facing solutions that enhance the travel experience for everyone involved.
As we continue to grow, we are seeking talented and motivated individuals to join our team in two key roles:
- Operations Intern (Full-time, Shift-based)
- Customer Support Intern (Arabic Speaker, Shift-based)
At Connected Destinations, we offer a collaborative and supportive work environment with exciting growth opportunities. If you’re looking to gain experience in a fast-paced start-up and contribute to a company that values customer satisfaction, apply today!
Job Requirements
Position 1: Operations Intern (Full-time, Shift-based)
Responsibilities:
- Follow up on orders placed through the website
- Answer customer inquiries and send informational emails
- Handle the shipping, tracking, and delivery of products
- Coordinate with courier companies and other shipping services to ensure timely delivery
- Manage other ad-hoc operations and customer relations tasks
Requirements:
- Proficiency in MS Office, especially MS Excel, for analysis and reporting
- Preferably previous internship experience in the tourism industry and/or customer-facing positions
- Advanced communication, listening, and problem-solving skills
- Fluency in English
- Ability to work in rotating shifts (09:00-18:00 / 11:00-20:00 / 14:00-23:00)
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- Position 2: Customer Support Intern (Arabic Speaker, Shift-based)
Responsibilities:
- Follow up with customer orders
- Respond to customer emails and manage information flow
- Resolve customer issues, complaints, amendments, and cancellations
- Work with courier companies and cargo services to ensure timely deliveries
- Communicate with the Customer Support Manager on all customer care & support issues
- Manage customer care tools (databases, manuals, in-house forms)
Internship Requirements:
- Native Arabic speaker with excellent English skills
- Ability to work in shifts and adapt to a fast-paced environment
- Strong customer-centric approach and proactive problem-solving skills
- Good planning and organizational skills
- Clear and professional communication via email, chat, and phone
- A team player with a positive and motivated attitude
