Quality Monitoring Analyst (Call Center)
6th of October, GizaPosted 2 years ago- 239Viewed
- 26In Consideration
- 125Not Selected
Job Details
Skills And Tools:
Job Description
Job Title: Quality Monitoring Analyst
Responsibilities:
• Develop and implement quality monitoring programs to assess and maintain product/service quality.
• Monitor key performance indicators (KPIs) to identify trends and areas for improvement.
• Conduct audits and inspections to ensure compliance with quality standards and regulations.
• Analyze data and generate reports highlighting quality issues and recommended actions.
• Collaborate with cross-functional teams to address quality-related challenges.
• Provide training on quality standards, procedures, and best practices.
• Contribute to continuous improvement initiatives to enhance efficiency.
Job Requirements
Qualifications:
• Experience with MS Office.
• Fresh graduates can apply.
• Bachelor's degree in a relevant field or equivalent experience.
• Previous experience in quality monitoring or related roles is preferred.
• Experience in the Customer Service field
• Strong attention to detail and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to work independently and within a team.
