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Guest Relations Executive (French & English)

OceanAir Travels
Cairo, Egypt
Posted 1 month ago
24Applicants for2 open positions
  • 19Viewed
  • 0In Consideration
  • 17Not Selected
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Job Details

Experience Needed:
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Job Description

  • Communicating with customers before the tour to update pick-up timings and tour details.
  • To stay connected with the customers during the tour, collect feedback and comments related to it.
  • To make follow-up calls to the customers, check for their satisfaction, and request them to write a review about their experience with us.
  • Analyze and resolve customer complaints, ensuring excellent service standards.
  • Respond to customer inquiries efficiently, maintaining 100% customer satisfaction.

Job Requirements

- 1+ years of experience in the Tours & Activities Industry.

- Excellent communications skills, non-verbal, verbal and written.

- Excellent English & French skills.

- Strong negotiation skills. 

- Organization and time management.

- Willingness to work in rotational shifts.

 

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