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Customer Service Team Leader

Go Plus - Tanta, Gharbia

Customer Service Team Leader

Go Plus - Tanta, GharbiaPosted 2 months ago
88Applicants for1 open position
  • 10Viewed
  • 4In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Job Description

  • Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
  • Strategizing and monitoring the daily activities of customer service operations.
  • Assisting customer service staff with duties where required.
  • Training staff in areas of customer service and company policies.
  • Managing cashier coverage and customer flow to ensure proficient customer service
  • Investigating and solving customer service complaints.
  • Assisting with the development and implementation of service policies, and explaining these to staff and customers.
  • Maintaining documentation pertaining to customer service department activities.
  • Performing additional duties where needed.

Job Requirements

  • High School Diploma, GED, or suitable equivalent.
  • 4+ years of work experience in a similar position.
  • Proficient knowledge of customer service, and standard office practices and procedures.
  • Proficient computer skills.
  • Proficient standard office equipment skills.
  • Outstanding communication skills, both written and verbal.
  • Strong people skills.
  • Excellent phone etiquette.
  • Outstanding organizational skills.
  • Available to work shifts.

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