Call Center Agent
Obour City, Cairo
Call Center Agent
Obour City, CairoPosted 2 months ago85Applicants for1 open position
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Job Details
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Job Description
- Answer Incoming Calls: Respond to customer inquiries and issues through phone calls, emails, or chat.
- Resolve Customer Issues: Provide solutions to customer complaints, problems, or inquiries by identifying the issue, offering advice, and following up as necessary.
- Product Knowledge: Stay updated on product or service offerings to provide accurate information and support to customers.
- Maintain Customer Records: Update customer information in the system, ensuring accuracy and confidentiality.
- Process Orders and Requests: Assist customers in processing orders, cancellations, or changes to accounts, and ensure proper documentation.
- Upselling and Cross-selling: Promote additional products or services when appropriate, providing customers with options that meet their needs.
- Follow Scripts and Guidelines: Use call scripts and guidelines to ensure consistent service delivery while maintaining flexibility for customer-specific solutions.
- Handle Inquiries Professionally: Remain calm and professional while handling a high volume of inquiries, even under stressful situations.
- Escalate Issues: Forward complex issues or complaints to supervisors or relevant departments when necessary.
- Provide Feedback: Share common issues or feedback with management to improve customer experience and product offerings.
- Achieve Performance Metrics: Meet or exceed set targets for call resolution, customer satisfaction, and other performance indicators.
Job Requirements
- (1-3) years of experience in the same field.
- Bachelor Degree in Business Administration or related field.
- Good Level of English Language.
- Previous experience Microsoft Office with ERP systems is preferable.
- Excellent communication Skills and Time Management.
- Excellent selling skills and negotiation skills.
