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Job Description
- Provide mentoring and leadership to team members.
- Deliver technical support expertise in a complex information infrastructure environment.
- Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates
- Organize workflow and ensure that employees understand their duties or delegated tasks
- Monitor employee productivity and provide constructive feedback and coaching
- Receive complaints and resolve problems
- Pass on information from upper management to employees and vice versa
- Conducting the upgrade plans and follow up maintenance contracts.
- Improve documentation of technical support policies and procedures.
- Work hand-in-hand with the management to plan service delivery strategies.
Job Requirements
- Bachelor of Computer Science, Electronics Engineering or equivalent
- Ability to work under pressure
- Excellent Communication Skills.
- Males Only
- Graduates only.
- Excellent command of English.
- Ability to troubleshoot and identify problems, follow directions, collect data, establish facts and draw valid conclusions.
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