Job Purpose 

We are seeking an experienced and results-driven Operations Manager to oversee the day-to-day operations of multiple casual dining restaurant outlets across Egypt. The ideal candidate will have strong leadership skills, a passion for the food and beverage industry, and a deep understanding of customer service, team development, and operational efficiency.

Responsibilities

• Oversee daily operations of assigned restaurant branches to ensure high levels of performance, customer satisfaction, and profitability.
• Monitor sales performance, labor costs, and food & beverage costs across locations to achieve financial targets.
• Ensure adherence to company policies, brand standards, and health & safety regulations.
• Lead, train, and motivate restaurant managers and staff to ensure efficient workflow and high team morale.
• Develop and implement standard operating procedures (SOPs) to optimize operations and improve customer experience.
• Handle customer complaints and resolve operational issues swiftly and effectively.
• Conduct regular audits and inspections to ensure compliance with hygiene, quality, and service standards.
• Coordinate with supply chain and purchasing teams to ensure timely and cost-effective procurement of goods.
• Participate in the recruitment, onboarding, and performance evaluations of restaurant staff and managers.
• Analyze market trends and competitor activity to make strategic business recommendations.
• Support the launch of new branches, including setup, staffing, and training.