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Job Description
| Job Summary & Purpose |
| To lead, inspire and motivate the store team to deliver highest level of customer service sales and achieve both top and net profitability targets for the store. To effectively manage all aspects of store operations focusing on operational efficiency: Store management includes sales, cashiers, inventory, customer care, and visual merchandising for operational efficiency |
| Key Performance Areas (KPAs) & Principal Accountabilities | |
| Lead, inspire, and motivate MODs store teams to achieve top and Net profitability | |
| Monitor and review all store activities against pre-determined targets that are set as per the AOP including productivity increase & improving efficiency | |
| Work closely with Area/ Country Manager to develop and implement manpower plan and budget for the store | |
| Work closely with the Area Manager to set targets for each category within the store and communicate targets to each team within the store | |
| Ensure the store is operating as an independent profit center focusing on closely managing both the sales and the expenditure of the store | |
| Work with ASMs/MODs & Team Leaders to develop rosters that provide full coverage across all categories and other service areas of the store. In absence of TLs/ ASMs, followssign-offensure coverage/ rostering of all sales staff directly. | |
| Collate training and development needs across the allocated area and follow up on training requirements to ensure store skills are adequately updated | |
| Ensure the store is operating in line with standard operating procedures in order to prevent any losses through damage or pilferage and protect profits and feedback on any recommended changes to the Areas Manager for review and sign off before implementing | |
| Participate in recruitment and selection of Store management team working closely with HR and Area Manager | |
| Work closely with the Sales and Merchandising team to review, monitor and track the performance of each category on a daily, weekly,in-store expectations,store-specificin-store and monthly basis | |
| Ensure store layout is in line with store planograms and visual merchandising is in line with brand guidelines | |
| Monitor product availability for any in store promotions. campaigns, reporting any shortfalls to the Area Manager/ Merchandising Manager. | |
| Conduct regular team meetings with the store teams to communicate performance, expectation, recognize good performance,store-specific in-store, and communicate other business-related updates | |
| Ensure any store specific projects e.g. store maintenance or improvements are rolled out in store to time and to budget without interruptions to store operations and any delays are escalated to the Area Manager | |
| Monitor and review in store systems performance and collate any specific store development requirements to Area Manager/ Merchandising Manager. | |
| Handle escalated customer queries. | |
| Manage the store’s daily cash flow | |
| Training to store teams to enhance productivity & efficiency | |
Job Requirements
| Qualitative Requirements | |
Experience (Yrs& Field) | 5-7 Yrs of experience in Retail Sales including 2-3 years of people management |
| Educational Qualification | Preferably Post Graduate – preferably an MBA |
| Professional Certifications | Retail Management |
| Skills & Abilities | Customer Focus, Result Orientation, Team Work, Leading People, Decision Making, Communication, Business Acumen, Problem Solving, Analytical Thinking |
