Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Installing and configuring software, hardware and networks.
- Monitoring system performance and troubleshooting issues.
- Ensuring security and efficiency of IT infrastructure .
- Set up accounts and workstations .
- Monitor performance and maintain systems according to requirements.
- Troubleshoot issues and outages.
- Ensure security through access controls, backups and firewalls.
- Upgrade systems with new releases and models.
- Develop expertise to train staff on new technologies.
- Installing and configuring computer hardware, software, systems, networks, routers, DVRs, printers, networked copiers and scanners.
- Installing and configuring
- Windows 7 and 10.
- Antivirus.
- Office 2007, 2010, 2013, 2016.
- Outlook (Creating accounts, rules, maintaining and backups).
- Monitoring and maintaining computer systems and networks.
- Ensure systems are kept up to date with patches and antivirus updates.
- Monitor and check backups and backup routines to provide security of the data held.
- Troubleshoot and resolve all technical problems related to network issues (LAN & WLAN) even over WAN.
- Troubleshoot and resolve all technical problems related to internet connections.
- Follow up with ISP for Network connectivity for all our sites (Stores-Head Office-warehouse) to ensure network availability on 24/7 basis
- Responding in a timely manner to service issues and requests.
- Follow up with Employees to ensure issue has been resolved.
- Running reports to analyze common complains and problems
- Report, resolve or escalate problems and issues using central Helpdesk system according to IT SLA procedures.
- Work with Active Directory to build user network profiles, reset passwords, unlock accounts, etc.
- Create and detail trouble tickets and enter them into a database and correctly refer them to the appropriate team members.
- Follow standard help desk procedures in addition to log all help desk interactions.
- Responsible for ensuring the smooth day-to-day running of the IT Service Desk.
Job Requirements
- Bachelor degree (Preferably Bachelor of Computer Science).
- Progressive skills associated with network connectivity troubleshooting, TCP/IP, Dial-up, LAN/WAN
- Progressive knowledge in standard software applications and major desktop operating systems.
- Excellent communication skills
- Ability to diagnose and resolve basic technical issues
- Proven experience as a help desk technician or other customer support role
- Knowledge of system security (Kaspersky Endpoint security, Sophos systems)
- Data backup/recovery
- Familiarity with various operating systems and platforms
