Implementation Specialist
Smartpan -
Nasr City, CairoPosted 1 year ago43Applicants for1 open position
- 13Viewed
- 0In Consideration
- 10Not Selected
Job Details
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Job Description
About the job:
- Responsible for the smooth operation of company software products.
- Analyzes business processes, Gaps and participates in designing and implementing business cycles and workflows.
- Instructs users on the use of software products and manuals.
- Aids customers in implementation issues and results verification.
- Refers major software problems to the development department for correction.
- Document all issues in the tracking system.
- Setup and configuration of the test environment in order to duplicate issues.
- Responsible to troubleshoot and identify customer issues with the software and escalate to the R&D team if code changes are required.
- Assist in the preparation of reports for customer communication.
- Establish and maintain an excellent working relationships with all customers at all times.
- Keep up-to-date with technology and company product knowledge.
- Lead Implementation activities at the customer site.
- Provide training on software as required.
- Create documentation (Support/Training) as required.
Job Requirements
- (1-3) years experience in the same position
- Experience with customer service
- Experience with training online and in-person
- Able to troubleshoot computer & network issues
- Ability to pick up new concepts easily with the initiative to learn and self-motivated
- Basic knowledge of SQL database management systems is preferred
- Ability to multi-task effectively
- Good Attention to detail
- Assertive and able to resolve client issues with tact and diplomacy
- Excellent communication skills required: Verbally communicate clearly and fluently in English
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