Patient Experience Manager

Job Description:

• Responsible for Patient Experience team management and coordination assuring applying of departmental strategic objectives.
• Responsible for improving patient experience through measuring patient satisfaction and service delivery standards status and propose recommendations concerning service delivery to maximize outcomes.
• Also, She/he is responsible for monitoring the smooth delivery of services rendered to patients through handling complaints and inquires.
• And also ensures that complaints and Inquires are handled by staff within agreed time scales and in an appropriate manner.
• Follow up complex or unusual inquiries or patients' complaints to ensure solving it effectively and efficiently.

Work Condition:

• 6 working days
• 8 working hours