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Senior Technical Support Enginee...

Expandium - Maadi, Cairo

Senior Technical Support Engineer

Full TimeRemotely during COVID-19
Expandium - Maadi, CairoPosted 2 months ago
64Applicants for1 open position
  • 62Viewed
  • 7In Consideration
  • 3Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Job Categories:

Skills And Tools:

Job Description

  • Ensures the successful installation, integration, and deployment of application monitoring tools and solutions in various production and non-production environments
  • Install application monitoring tools working with the infrastructure teams, and report application metrics with the ultimate goal of preventing problems and improving IT effectiveness
  • Analyzes reported incidents and problems for the applications, assessing patterns, making recommendations and implementing monitoring solutions.
  • Prepares and maintains technical documentation to assist with operation, maintenance, and development of the monitoring
  • Provide Instrumentation for proactive diagnostic insight into health of applications

More Information:

Once your CV is selected, we will call you for a screening Interview.

Job Requirements

Education and Experience

  • B.S. in Computer Science or Engineering or equivalent experience.
  • This role will require hands-on experience in Linux 

Required Technical Skills:

  • strong Linux system administration (strong Linux commands)
  • Good network administration (ex:  understand network Interfaces , wireshark , pcap files ,)
  • Experience in working with monitoring systems
  • Good knowledge of writing bash scripts  
  • Good Knowledge of deal with Dockers
  • Good Knowledge with SQL
  • Understanding SNMP protocals is a plus
  • Understanding Python is a plus
  • Understanding Zabbix is a plus
  • Understanding iLO and iDRAC are plus
  • Understanding Ansible is a plus
  • Understanding git is a plus

Required Soft Skills :

  • Used to deal with customers tickets
  • Strong Communication skills
  • Strong Logical thinking
  • Strong troubleshooting skills
  • Problem solving skills
  • Strong English level
  • Identify Potential issues

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JobsInstallation/Maintenance/RepairSenior Technical Support Engineer