Call Center Agent
Naqla -
Nasr City, CairoPosted 6 months ago132Applicants for1 open position
- 128Viewed
- 11In Consideration
- 77Not Selected
Job Details
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Job Description
- Answering incoming calls from customers, making outgoing calls to assist with customer inquiries, complaints, and support issues.
- Providing excellent customer service by addressing customer concerns, resolving complaints, and answering questions about our services.
- Accurately entering and updating customer information in the call center database during each interaction.
- Developing a deep understanding of the company's services to provide accurate information to customers.
- Managing multiple tasks simultaneously, such as talking to customers, entering data, and researching solutions.
- Following call center scripts, policies, and procedures to maintain consistency in customer interactions.
- Working collaboratively with team members, supervisors, and other departments to improve overall customer experience.
- Meeting call handling quotas, response time targets, and other performance metrics set by the call center management.
- Demonstrating empathy, patience, and understanding when dealing with customers, especially in challenging situations.
Job Requirements
- Previous experience as call center agent.
- Good English Level.
- Outstanding communication and negotiation abilities
- A results-oriented approach
- Excellent organizational and leadership skills
- Ability to work under pressure
