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Call Center Agent

Naqla
Nasr City, Cairo
Naqla logo

Call Center Agent

Naqla
Nasr City, Cairo
Posted 25 days ago
127Applicants for1 open position
  • 14Viewed
  • 3In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Job Description

  •  Answering incoming calls from customers, making outgoing calls to assist with customer inquiries, complaints, and support issues.
  • Providing excellent customer service by addressing customer concerns, resolving complaints, and answering questions about our services.
  •  Accurately entering and updating customer information in the call center database during each interaction.
  •  Developing a deep understanding of the company's services to provide accurate information to customers.
  • Managing multiple tasks simultaneously, such as talking to customers, entering data, and researching solutions.
  • Following call center scripts, policies, and procedures to maintain consistency in customer interactions.
  •  Working collaboratively with team members, supervisors, and other departments to improve overall customer experience.
  • Meeting call handling quotas, response time targets, and other performance metrics set by the call center management.
  •  Demonstrating empathy, patience, and understanding when dealing with customers, especially in challenging situations.

 

Job Requirements

  • Previous experience as call center agent.
  • Good English Level.
  • Outstanding communication and negotiation abilities
  • A results-oriented approach
  • Excellent organizational and leadership skills
  • Ability to work under pressure

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