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Call Center Agent - Travel Advis...

Visit Ventures - Nozha, Cairo

Call Center Agent - Travel Advisor

Visit Ventures - Nozha, CairoPosted 15 days ago
215Applicants for2 open positions
  • 28Viewed
  • 0In Consideration
  • 1Not Selected

Job Details

Experience Needed:
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Job Description

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support

Job Requirements

  • Obtains client information by answering telephone calls interviewing clients verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Establishes policies by entering client information confirming pricing.
  • Informs clients by explaining procedures answering questions providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines recommending improved procedures.
  • Updates job knowledge by studying new product descriptions participating in educational opportunities. Accomplishes sales and organization mission by completing related results as needed.
  • CRM Knowledge needed, Slack & Live Chat.

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