Skills And Tools:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support
- Obtains client information by answering telephone calls interviewing clients verifying information.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information confirming pricing.
- Informs clients by explaining procedures answering questions providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines recommending improved procedures.
- Updates job knowledge by studying new product descriptions participating in educational opportunities. Accomplishes sales and organization mission by completing related results as needed.
- CRM Knowledge needed, Slack & Live Chat.
- Customer Service Team Manager ...Confidential Company - Alexandria, Egypt5 days ago
- Call Center AgentConfidential Company - Nasr City, Cairo8 days ago