Call Center Representative
Mandex -
Maadi, CairoPosted 2 years ago16Applicants for2 open positions
- 16Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Guarantee the quality of service to customers and their satisfaction.
- Coordinate the available means (human resources, equipment).
- Take responsibility for all risks, particularly operational (errors, fraud, stress on employees) of the center.
- Define and monitor the individual / collective, qualitative / quantitative objectives of supervisors.
- Organize and supervise the work of the teams: supervision (operations manager, manager, supervisor), production (customer advisers), support (quality of services, training, planning, statistics, IT, customer relationship management).
- Communicate management decisions to teams.
- Apply the specific processes defined with customers.
- Participate in recruitments, integrate and evaluate employees.
- Support the development of their skills.
- Ensure administrative management (absences, training) and social relations.
- Plan team resources according to customer specifications and daily call flows, optimize working conditions.
- Apply social regulations, guarantee the social climate of the center.
- Reporting-Animation of the continuous improvement process
Job Requirements
- Bachelor degree
- Experience with creating financial statements
- Strong mathematical and statistical knowledge.
- Very Good in English language
- Experience in managing sales people.
- Good in french language is a plus.
