MS Dynamics 365 Store IT Operations Leader

Ghassan Ahmed Alsulaiman for Electronic Services -
Maadi, CairoPosted 1 year ago

32Applicants for1 open position

Job Details

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Lead and participate in Microsoft Dynamics 365 Operations project involving strategy, implementation support, and optimization related to Information Technology (IT) operations, business processes, security, and data integrity for the Microsoft Dynamics 365 applications in project involving strategy, implementation support, and Microsoft Dynamics 365 optimization related to information technology operations, business processes, security, and data integrity for the applications
Review and map Microsoft Dynamics business processes
Execute the day-to-day activities of Microsoft Dynamics 365 Finance & Operations advisory engagements including process design, package implementation lifecycle support, and project reviews
Identify and communicate findings to senior management.

IT service management as a Help desk leader/manager in retail industry
Hands-on experience with help desk and remote-control software
Solid technical background with an ability to give instructions to a non-technical audience.
ITIL Accreditation business & service operational management (ITIL Specialist Create
Deliver & Support)
Ability to develop and enhance the service desk processes.
Ability to create KPIs and manage the SLA
Proven experience in well know ticketing platforms

Candidate Soft Skills:

Good communication skills
Excellent written and verbal communication skills.
Commitment
Team management skills People-oriented
Manage by objectives.
Proven experience balancing multiple priorities and dealing with ambiguity, applying
pragmatism and direction when appropriate.
Capacity monitoring and planning

Bachelor’s in computer science or Bachelor Information Technology or similar study