Customer Service Representative - Universal Desk
Allianz -
New Cairo, CairoPosted 8 months ago101Applicants for1 open position
- 9Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Handles all walk-in customers from all distribution channels, issues payments, investment and tax letters requested by customers and assists them with the settlement of due premiums.
- Supports and finalizes all the simple requests of life policies on the same day.
- Provides any service for any customer's query, requests and complaints following related processes and agreed SLAs.
- Handles and follows any assigned project/task and commits with a set deadline.
- Issues P&C products as per agreed criteria and renews policies within authority limits.
- Replies to all kinds of complaints or requests as needed.
- Follows up on all client requests to guarantee prompt and regular feedback.
Job Requirements
- 0-2 Years of experience.
- Microsoft Office proficiency
- Fluent in both Arabic & English
- Insurance experience is a plus.
- Experience in customer service is a plus.
