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Medical Concierge Team Leader

Andalusia Group - Maadi, Cairo

Medical Concierge Team Leader

Andalusia Group - Maadi, CairoPosted 22 days ago
63Applicants for1 open position
  • 43Viewed
  • 5In Consideration
  • 36Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

We are hiring a medical concierge team leader "Service for consulting and guiding patient about their medical complaints and hospital services through phone"

Main responsibilities:

  • Help the manager in designing the work schedules and maintain appropriate staffing levels including shift patterns and the number of staff required to meet demand.
  • Helps in preparing the call scripts and making sure its implement
  • Mentor agents with script modifications
  • Review the performance of each Agent at the departmental objectives discussion appraisal
  • Coach, motivate and evaluate the agents.

We gladly offer to our employees:

  • A competitive package - Strong career path- Medical insurance- Social insurance.

Job Requirements

  • Medical study background.
  • Strong knowledge of Microsoft office.
  • Must have knowledge of call center phone systems.

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