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SRE & Support Engineer - Cairo

Cegedim - New Cairo, Cairo

SRE & Support Engineer - Cairo

Full TimeRemotely during COVID-19
Cegedim - New Cairo, CairoPosted 1 month ago
25Applicants for5 open positions
  • 25Viewed
  • 25In Consideration
  • 0Not Selected

Job Details

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Job Description

Cegedim.cloud is a department of the Cegedim group, which provides its customers with Cloud services (virtual machines, load balancing, storage, etc.) managed through a CMP (Cloud Management Platform) and APIs. With datacenters in several continents and a best of breed infrastructure.

Cegedim.cloud seeks to support it in its growth an engineer to monitor and maintain the automation of its infrastructures and systems. Reporting to the SRE manager, he will work in a dynamic, passionate and innovative team of developers and systems engineers specializing in automation.

Missions:

  • Monitor and maintain the automation building blocks of infrastructure and systems
  • Ask customers targeted questions to quickly understand the root of the problem
  • Talk clients through a series of actions, either via email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Work jointly with developers and other systems teams while respecting the DevOps culture
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prioritize and manage several open issues at one time
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Ensure the quality of automation services

Job Requirements

Experiences / Skills:

  • 2+ years in Linux and Windows systems administration
  • Excellent problem-solving and communication skills
  • Good understanding of computer systems
  • Ability to diagnose and troubleshoot basic technical issues
  • Ability to provide step-by-step technical help, both written and verbal
  • Hands-on experience with Windows/Linux environments
  • Good knowledge of scripting languages: Python, Bash, PowerShell…
  • Knowledge of automation tools such as puppet, ansible, terraform
  • Knowing Kubernetes is a plus

Technical environment:

  • Systems: Linux / Windows
  • Containerization: Kubernetes
  • Basics: Oracle / MongoDB / PostgreSQL
  • Scripting: Python / Bash / PowerShell / Groovy / Go
  • CI / CD: Git / Jenkins / SaltStack / JIRA

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JobsIT/Software DevelopmentSRE & Support Engineer - Cairo