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Job Description
.Conducting outbound calls to agree on payment dates and to follow any bills or payments related issues.
· Sending bills for customer via email or courier in the needed format (Excel /PDF,… )
· Applying credit action on unpaid accounts according to customer segment, Type and timelines.
· Communicating with sales to support in case Collection can't reach the customer.
.Communicate with the corporate customers through regular visits or receiving customer requests to ensure customer satisfaction.
· AVL Installment requests: Assessment for MNP cases that exceed the matrix
· MNP activations.: Assessment for MNP cases that exceed the matrix
· Cash Refund: Handle Deposit refund and bill deduction cases that we receive through TT/SR.
Job Requirements
- Bachelor's degree
- Good to very good English
- Flexibility with rotational shifts
- Flexibility with outbound and inbound calls