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Corporate Collection Advisor

Etisalat Egypt
Giza, Egypt

Corporate Collection Advisor

Giza, EgyptPosted 14 days ago
16Applicants for5 open positions
  • 0Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Job Description

.Conducting outbound calls to agree on payment dates and to follow any bills or payments related issues.
· Sending bills for customer via email or courier in the needed format (Excel /PDF,… )
· Applying credit action on unpaid accounts according to customer segment, Type and timelines.
· Communicating with sales to support in case Collection can't reach the customer.
.Communicate with the corporate customers through regular visits or receiving customer requests to ensure customer satisfaction.
· AVL Installment requests: Assessment for MNP cases that exceed the matrix
· MNP activations.: Assessment for MNP cases that exceed the matrix
· Cash Refund: Handle Deposit refund and bill deduction cases that we receive through TT/SR.

Job Requirements

  • Bachelor's degree
  • Good to very good English
  • Flexibility with rotational shifts
  • Flexibility with outbound and inbound calls

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