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Medical Call Center Representative

GROOVY Medical Spa
Tanta, Gharbia
Posted 2 months ago
47Applicants for3 open positions
  • 10Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

  • Answer incoming calls from customers
  • Assist customers with requests for information, complaints, making appointments, and resolving issues
  • Collect copays and deductible payments
  • Maintain and update customer and referral information
  • Ensure patient forms contain all necessary billing information
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service information.
  • Following up complicated customer calls where required.
  • Completing call notes and call reports as necessary and updating them .
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Other duties as assigned.

Job Requirements

  • Females only
  • preferred to be pharmacist
  • Bachelor's Degree in Medicine.
  • Fresh graduates are welcomed.
  • Excellent communication skills
  • Excellent negotiation skills
  • fluent in english

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