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Job Description
Technical Support Agents Required for a Canadian Account in Sutherland Global Services.
Provide support service to Users such as but not limited to the following:
- Low level Spyware removal where automated removal was not possible with the User’s installed security software.
- Low level Malware removal where automated removal was not possible with the User’s installed security software.
- Low level Virus removal where automated removal was not possible with the User’s installed security software.
- Complex virus removal for McAfee subscribers will be referred to McAfee for resolution
- Activating current OS and security software updates
- Router support
- Removing start-up items
- Email client application errors or doesn't launch
- Browser application errors or browser doesn't launch
- Software Conflicts
- Internet Issues
- The Supplier may be required to refer User to Bell to complete the issue resolution.
- Email Problems
- The Supplier may be required to refer User to Bell to complete the issue resolution.
- Hardware Conflicts
- Browser Hijacks
- Memory Problems
- Operating System Updates
- Internet Connectivity Issues
- Firewall Configuration & Updates
- Small Wired/Wireless Networks
- Network Printer Problems
- LAN/WAN checks & troubleshooting
- Bandwidth Test
- Update of Firewall rules
- Quick tips on network performance
- System Crashes
- PC shutdowns
- MS Office Applications
- System Refusal to shut down
- Annoying Pop-ups
- Installation of Peripherals
- Errors
- Disk-cleanups
- Program Installations
- Disk-Defrag
- Any other failures are handled on a best effort basis
Offered Package & Working Conditions:
- Very attractive package.
- Private medical Insurance.
- Social Insurance.
- Door to door transportation for all the night shifts.
- Professional training under the supervision of certified trainers.
- 9 working hours including 1 hour Break.
- 2 Days off per week.
Job Requirements
- Fluent French and very good English level.
- Engineering background (is a must).
- CCNA and MCSA knowledge.
- Flexible to work on rotational shifts basis.
- University Graduate is a MUST.
- Alexandria resident is a MUST.