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Job Description
- Ensure all aspects of customer service in relation to Customers using DHL’s eCom tools and promotion of eCom tools
- Takes the lead in effectively applying new processes and skills in accomplishing tasks and may teach them to others.
- Responsible for work processes that affect the success of own role and have a significant operational impact on the performance of the department.
- Performs all of the standard and all of the specialized and most complex aspects of the function.
- Collect any new requirement from the eCom customers for future development.
- Plan and manage eCom tools deployment to ensure achievement of deployment targets.
- Research fully all potential SPS/eCom customers, analyse their special needs, if any, and work with Sales and Marketing teams to recommend appropriate eCom tools
- Train all the users of the SPS.
- Make joint sales calls and visits with Sales staff, to sell the benefits of DHL’s eCom tools to customers
- Help customers during eCom products deployment and hand-hold them through the implementation process
- Assist customers in trouble shooting queries
- Arrange SPS demonstrations for customers
- Keep existing SPS/eCom customers informed of new SPS/eCom versions
- May direct the work of others and contribute to employees’ professional development.
Job Requirements
- Fluent English.
- Good Communication Skills.
- Cairo Residence
- 4+ or more years of experience in related area of responsibility.
- Subject matter expert in service, production, or support area of responsibility.
- Comprehensive knowledge in technical or specialty area.