E-Commerce Advisor

DHL Express Egypt - Cairo, Egypt

Applicants for
1 open position
Experience Needed:
More than 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Ensure all aspects of customer service in relation to Customers using DHL’s eCom tools and promotion of eCom tools
  • Takes the lead in effectively applying new processes and skills in accomplishing tasks and may teach them to others.
  • Responsible for work processes that affect the success of own role and have a significant operational impact on the performance of the department.
  • Performs all of the standard and all of the specialized and most complex aspects of the function.
  • Collect any new requirement from the eCom customers for future development.
  • Plan and manage eCom tools deployment to ensure achievement of deployment targets.
  • Research fully all potential SPS/eCom customers, analyse their special needs, if any, and work with Sales and Marketing teams to recommend appropriate eCom tools
  • Train all the users of the SPS.
  • Make joint sales calls and visits with Sales staff, to sell the benefits of DHL’s eCom tools to customers
  • Help customers during eCom products deployment and hand-hold them through the implementation process
  • Assist customers in trouble shooting queries
  • Arrange SPS demonstrations for customers
  • Keep existing SPS/eCom customers informed of new SPS/eCom versions
  • May direct the work of others and contribute to employees’ professional development.
Job Requirements
  • Fluent English.
  • Good Communication Skills.
  • Cairo Residence
  • 4+ or more years of experience in related area of responsibility.
  • Subject matter expert in service, production, or support area of responsibility.
  • Comprehensive knowledge in technical or specialty area.
About this Company

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 315,000 employees, we provide solutions for an almost infinite number of logistics needs.

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