Training & Quality Team leader

Confidential Company - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
More than 4 years
Career Level:
Job Type:
Full Time
Arabic, English
1 open position
About the Job
  • To be responsible to meet all agreed client SLA's and performance parameters
  • Analytical and logical reasoning & numerical skills
  • Ability to observe, analyze and give constructive feedback
  • Firming of quality Parameters and Targets for each process
  • Ability to coordinate with the operations team to ensure all parameters are met and integrate them with the vision and core values
  • To identify areas of concern and under performance and take corrective actions
  • To develop strong inter-personal relationships with team, to cohesively bond them together with the company
  • Monitoring the overall functioning of the training processes, identifying improvement areas and implementing adequate measures to maximize process accuracy level.
  • Ability to identify training needs of quality teams and accordingly impart training to team members
  • Responsible for Training & Certification of all Trainers as per Client Process
Job Requirements
  • Professionally qualified (Master/Graduate Degree)
  • 4+ years of relevant job experience
  • Strong team leadership, motivation and training skills
  • Very good operational and Technical/service industry with regards to training and quality
  • Very good verbal and written communication skills in English & Arabic
  • Experience in handling complex situations and guide team on how to create process and training manuals
  • Green Belt Trained / certified
  • Expertise in MS Excel and PowerPoint
  • Basic knowledge of six sigma and quality tools
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