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Job Description
Cybertron International, Inc. a multinational computer manufacturer and a managed IT services provider, We are currently looking for a Remote IT Support staff based in Egypt. Reporting to the “IT Services Supervisor”, the successful candidate will be responsible for supporting the Customers based on US remotely.
Role Responsibility
- Handle daily remote technical support activities on desktop support, network and server management
- Install, configure, diagnose, repair, and maintain, Desktop Operating System, MS Office and any other authorized desktop applications.
- Ensure that Incidents and Service Requests have been dealt with to the Client users satisfaction
- Ensure that response time and resolution time objectives are met as defined in the SLA and Workflow
- Responsible for managing backups
- Work with 3rd party service providers in the process of analyzing and resolving customer issues.
- Undertake small to medium-sized IT projects as instructed by the Team Lead
- Other relevant duties as and when required
Job Requirements
Knowledge & Experience
- 2+ years’ experience in Desktop, servers, printers
- Superior customer service and support skills
- Experience in Diagnose and resolve technical issues related to Operating system, Endpoint security solutions and applications
- Good technical writing, documentation, and communication skills are required.
- Strong understanding of Server technologies, VMWare\ Hyper-V and Network
- Well-organized, action-oriented team player with the ability to prioritize daily work, change directions quickly, and work on multiple issues simultaneously.
Skills Required
- BSc. in Computer Engineering, Computer science
- Fluent English communication skills both verbal and written
- Candidates with Microsoft certificate will give preference
- Can works under pressure and with sense of urgency
- Troubleshooting skills and problems analysis mentality
- Self-starter with ability to learn quickly and operate in a fast-paced environment.
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