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Job Description
- Provide first-level support to end-users for hardware, software, and network issues.
- Troubleshoot and resolve technical problems via phone, email, or in-person.
- Ensure timely resolution of issues and escalate complex problems to higher-level support when necessary.
- Perform routine maintenance tasks such as software updates and system monitoring.
- Communicate effectively with users to understand their needs and provide appropriate solutions.
Job Requirements
- Bachelor’s degree in computer science, information technology, or a related field.
- 1 to 3 years of experience in an IT Helpdesk role.
- Strong knowledge of operating systems, hardware, and software applications.
- Understanding of computer hardware components and peripherals.
- Ability to diagnose and resolve hardware issues, including desktops, laptops, printers, and scanners.
- Basic understanding of networking concepts.
- Excellent troubleshooting skills and attention to detail.
- Strong communication skills to effectively assist users and explain technical issues in a simple manner.
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