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IT Help Desk

Hamza Group
Dokki, Giza
Posted 1 month ago
306Applicants for1 open position
  • 301Viewed
  • 15In Consideration
  • 286Not Selected
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Job Details

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Job Description

  • Provide first-level support to end-users for hardware, software, and network issues.
  • Troubleshoot and resolve technical problems via phone, email, or in-person.
  • Ensure timely resolution of issues and escalate complex problems to higher-level support when necessary.
  • Perform routine maintenance tasks such as software updates and system monitoring.
  • Communicate effectively with users to understand their needs and provide appropriate solutions.

Job Requirements

  • Bachelor’s degree in computer science, information technology, or a related field.
  • 1 to 3 years of experience in an IT Helpdesk role.
  • Strong knowledge of operating systems, hardware, and software applications.
  • Understanding of computer hardware components and peripherals.
  • Ability to diagnose and resolve hardware issues, including desktops, laptops, printers, and scanners.
  • Basic understanding of networking concepts.
  • Excellent troubleshooting skills and attention to detail.
  • Strong communication skills to effectively assist users and explain technical issues in a simple manner.

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