Call Center Agent (Back Office)

Tabibi247 - Maadi, Cairo

Applicants for
5 open positions
Experience Needed:
More than 2 years
Career Level:
Experienced (Non-Manager)
Job Type:
Shift Based
Negotiable, Performance Base Bonus
5 open positions
About the Job

Job Description:

  • Oversees the call center operations and intervening to ensure a seamless patient experience meeting Tabibi’s service quality standards.
  • Ensure all patients are served equally and according to the standards set by the operations and patient experience department.
  • Responsible for validation of insurance data and acquiring approvals when needed.
  • Handling complaints referred by the call center doctors and clinic managers.
  • Initiate referrals (appointments) and provide documentation to home care agencies for services, specialists, and specialists as requested by clinicians.
  • Monitor status of request and follow-up as necessary to ensure patient receives service on timely basis.
  • Responsible for drafting patient related correspondence as requested by operations.
  • Conducting outbound calls for patients including consult calls, follow up calls and other telephone encounters for patients’ related calls and also arrange for important/urgent calls to on call doctors.
  • As needed, dispatch locations doctors and drivers to home visits.
  • Input medical information including doctor's’ notes, lab results and immunizations into EMR.
  • Auditing and overseeing bookings and requests, every patient receives a response for their request.
Job Requirements
  • Dynamic personality
  • Excellent communication skills
  • Excellent computer skills (Microsoft office and internet use)
  • English Language knowledge
About this Company

Welcome to Tabibi 24/7, your healthcare service for the whole family. We provide personalized, high-quality medical services in the fields of family medicine and pediatrics; for you in sickness and health.

Our medical team consists of professional doctors, who... (More)

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