Call Center Representative - Outsource Staff

Al Ahli Bank of Kuwait ( ABK Egypt ) - 6th Of October City - Smart Village, Giza

335
Applicants for
5 open positions
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Shift Based
Salary:
2,400 to 2,500 EGP per month, + Overtime
Languages:
Arabic, English
Vacancies:
5 open positions
About the Job
  • Handles customer inquiries & requests completely and accurately.
  • Optimizes the opportunity of each customer contact and offer excellent service.
  • Adheres to the call script to ensure consistency of service rendered to the customer as well as maintain the call duration within agreed limits + meet KPIs and accurately enter customer data and other relevant information into the CC’s CRM as required.
  • Resolves customer complaints and issues if possible at first call to the satisfaction of the customer.
  • Alerts the team leader of complaints or issues that require escalation to the responsible departments for complete resolution.
  • Participates in individual and team training/ meetings in order to ensure that knowledge of Bank’s products & services and of the Call Center’s procedures is up-to-date.
Job Requirements
  • Good command of spoken and written English.
  • Proficient with Microsoft Word, Excel , PowerPoint & Outlook.
  • Accurate typing (Arabic & English).
  • Verbal and written communication skills.
  • Good listening skills.
  • Ability to organize and communicate information clearly to customers and peers.
  • Excellent customer service skills so as to understand customers’ needs and how best to address them.
  • Capable of problem solving and with good analytical skills.
  • Flexibility and ability to work under pressure.
  • Strong team spirit so as to work well with a team in achieving common goals.
  • Service oriented with focus in achieving goals (qualitative & quantitative).