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Job Description
As a Customer Success Engineer you will act as our customer advisor and the internal voice for our customer base. You will both have the accountability and responsibility to deliver on our customers’ needs. This role acts as a liaison between customers and all functional areas within Si-Ware to resolve technical support inquiries.
Responsibilities:
- Handles incoming support channels to troubleshoot customer inquiries.
- Utilize support tools and resources necessary to solve the customer issue.
- Proactively identifies improvements to the product, identify bugs and otherwise determine high-impact opportunities to enhance the customer experience.
- Manages escalated cases from internal channels to troubleshoot issues customers are facing.
Job Requirements
- Bachelor of Science degree in a Computer Science, Engineering, or related technical discipline
- 2+ years of troubleshooting experience in a Technical Support capacity
- Understanding of modern markup and programming languages such as XML, C#, Python, PHP, JavaScript/jQuery, or similar
- Experience troubleshooting in a web-based environment including HTTP, JSON, IIS, HTML, and CSS
- Log analysis experience using network tools such as Wireshark, Fiddler, Charles Proxy, browser developer tools or similar
- Self-motivated, goal-oriented, excellent organizational skills and superior time management skills
- English — Native/Bilingual
- Effective communication skills
