Technical Support Specialist
Dafater -
Cairo, EgyptPosted 3 years ago98Applicants for1 open position
- 31Viewed
- 5In Consideration
- 0Not Selected
Job Details
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Job Description
- Communicate with existing customers by phone and answer their queries.
- See and answer technical support tickets received from customers, or direct them to the relevant department.
- Providing technical and professional advice to clients.
- Solve customer problems before escalating them to management.
- Find alternative solutions for the user.
Job Requirements
Conditions
- B.A. in Accounting from a state university
- Minimum work experience of two to a maximum of 5 years as an accountant
- Knowledge of ERP programs or one of the accounting programs and work on them for a minimum of two years. Good, if any.
- Passing technical interview
Skills required:
- The ability to focus and understand quickly.
- Has a good knowledge of using Excel and Office programs.
- The ability to communicate in Arabic and English in a clear and effective way, including reporting.
- The ability to take responsibility.
- Discipline of work schedules.
- Craftsmanship and precision in mastering the work.
- Entrepreneurship, cooperation and flexibility.
