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Job Description
PURPOSE OF JOB
- Responsible for preparing analysis reports for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends, using statistical tools to identify, analyze, and interpret patterns and trends in complex data sets that could be helpful for the diagnosis and prediction.
KEY RESPONSIBILITIES
- Meet with clients to understand the reporting needs.
- Specify clients’ tools and receive the needed training to be able to run reports using them.
- Align with clients the reporting package (performance, financial) frequency & delivery times.
- Align with IT & the SRC teams when needed.
- Build the needed report using techniques that would generate accurate reports in a short period of time
- Ensure Operations team members are correctly mapped on ADA
- Constantly get the Operations feedback on the reports & tackle any issues or concerns.
- Contact the client to discuss data sources/calculations when needed.
- Set the KPIs reports as per the schemes required by stakeholders.
- Sustain the reports’ run as per agreement.
- Flag any abnormalities to the stakeholders while running reports.
- Attend clients’ meetings as scheduled.
- Apply any required updates on reports.
- Constantly look for better techniques to run reports
Job Requirements
- University graduate of a relevant major.
- Fluency in the English language
- Call center experience
- Reporting or WFM experience is a plus
- Intermediate knowledge of the Power BI and SQL
- Advanced Excel Knowledge.
