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Operation Executive (English and...

WebBeds
Nasr City, Cairo

Operation Executive (English and Spanish Speakers)

Nasr City, CairoPosted 1 month ago
31Applicants for7 open positions
  • 11Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

We are currently on the lookout for an Operation Executive that speaks English and Spanish for our Cairo Office.

On top of having a fantastic opportunity to join the world’s fastest growing and 2nd largest B2B accommodation supplier to the travel industry, we are also presenting an exciting opportunity for you to thrive in a fast-paced environment which can help us propel each other to greater heights! 

What you'll do:

  • Responsible to answer all inquiries ensuring that every customer is served in an efficient, thorough and courteous manner.
  • Responsible to ensure all required tasks are completed accurately and within given time frames.
  • Completing calls & emails in a manner that maintains quality and quantity.
  • Handling daily correspondence. Responds to inquiries and makes reservations if needed.
  • Performing inbound and outbound calls to assist the customer with past, current, and future bookings.
  • Building close working relationships with clients and suppliers.
  • Handling LOH customer remarks.
  • Checking pending folders and update premier agents on daily basis.
  • Identifying and escalating issues for resolution.
  • Dealing with occurring travel problems, complaints and refunds.
  • Coordinating with Sourcing & hotels and TPS to solve on spot issues.
  • Handling DC & TPS Book out’s, Relocation with coordination of BDM’s
  • Notifying agencies in event of wrong rate or availability issue.
  • Reporting customer concerns and any system issues to management & team.
  • Handling offline requests.
  • Attending departmental meeting and training when requested.
  • Handling additional responsibilities as and when delegated by the Management.
  • Maintaining the strategic operations goals and achieve targets.

Job Requirements

To thrive in this role, you will need:

  • Experience in customer service.
  • Experience with an online booking system is a plus.
  • Experience in the Travel or hospitality (Hotel) industry is a plus.
  • Fluent in communicating using the English and Spanish Languages (Verbal and Written).
  • Ability to use MS Office applications including Excel, Word, Outlook etc. 

It would be great if you have these as well:

  • Enhanced Customer Service
  • Great Problem-solving skills
  • Excellent Interpersonal skills
  • Can confidently converse with customers of different nationalities
  • Can effectively work within a Team
  • Good planning and organizational skills

 

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