Job Details
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Job Description
The Call Center Supervisor will be responsible for:
- Monitoring, coaching and developing the call center team to ensure customer inquiries and concerns are handled in a timely, professional manner.
- He/she will also analyze and develop incentive programs to manage the customers' complaints and demands.
- The successful candidate should have a full understanding of the Company business units and able to direct the customer's query to the relevant department.
Job Requirements
- Minimum of Bachelor's degree with at least 5 years' of experience in a relevant role with minimum 2 years in supervisory role..
- Certified COPC
- Excellent Communication skills
- Excellent Language skills
- Problem solving
- Proactive
- Analytical thinking.Positive, enthusiastic, self-motivated professional.
- Positive, enthusiastic, self-motivated.
- Organized and demonstrates good planning skills.
