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Job Description
- Coordinate directly with customers regarding orders, quotations and provides feedback on order status (ETA) Estimated time of arrival.
- Review and evaluate the costing for all quotations, tenders, and sales contracts, and ensure that data is correct in both sales orders and purchase requests.
- Receive customer complaints and send it to Export Sales Coordinator to issue customer complaint form, and follow up on actions taken to communicate to customers.
- Review all credit and debit notes and make sure that all needed documents are available to be sent to the Finance Department.
- Maintain and update customers' database on IMS software for major accounts.
- Update data on the company’s online tracking system “ICOS” on a weekly basis for major accounts.
- Follow up with the production unit regarding orders delivery dates, and inform the sales team on late deliveries.
- Prepare daily and monthly reports related to orders and contribution, and assist the Sales Department in all needed reports and analysis required.
- Plan monthly shipping requirements, and send fore-casted schedules to shipping companies.
- Evaluate logistics services provided to customers and compare it with the company's service agreements.
- Determine the daily production priorities in coordination with Production Manager, Machine Optimization & Scheduling Team Leader, and Sales Manager.
- Review documentation of L/C’s prepared by export sales coordinator and make sure data is accurate.
- Coordinate with Logistics Officer concerning shipments insurances, generate related monthly reports, and provide to Customer Service Manager.
Job Requirements
- Minimum 3 years of experience in the same field.
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