TE Data Enterprise Agent - Planning and performance
Xceed -
Cairo, EgyptPosted 7 years ago1 open position
Job Details
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Job Description
- Conduct interviews / send requests by e-mails to IT support / department members to gather data / information / KPI’s results, etc. as necessary to ensure information is available and ready to use for analysis purpose
- Support in the development of different types of documents as needed to support entity operations
- Maintain all types of records physically and electronically for the efficient retrieval and use of data upon need
- Understand planning and performance types of reports generated, studies conducted, stakeholders involved and seek to provide assistance as assigned by supervisorWorkforce Management
- Implement WFM policies and procedures ensuring efficiency and standardization
- Forecast and analyze workforce trends/call volumes/patterns/productivity and staffing models to determine required manpower for the efficient flow of operations
- Participate in the determination of most optimized working schedules based on data analysis and trends review for the efficient flow of operations
- Coordinate scheduling of vacations/leaves/meetings/training sessions ensuring no disruption is caused whatsoever
- Collect data concerning volume of operations on a daily, monthly and yearly basis and other data and draft analytical reports for the review of supervisor concerning
- Monitor inbound call/interventions traffic and ensure efficient distribution of resources based on availability
- Ensure new comers tools are provided on time to initiate work without delays
Job Requirements
- University Degree preferably in Business Management / Finance Management or related fields
- 0-2 year of experience
- Experience in excel, statistics and data analysis tools, experience in data mining and reports generation
- Good knowledge of Windows operating environment, Word, Excel & PowerPoint
- Languages: Very Good command of Arabic and English (oral/written), second language is a must in international accounts.
- Maximum Age 29