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Job Description
- Handles Customer Requests and Inquiries by phone in a timely manner.
- Follows communication scripts when needed.
- Identifies customers’ needs, clarifies information, researchs every issue and provides solutions and/or alternatives.
- Seizes opportunities to upsell products when they arise.
- Builds sustainable relationships and engage customers by taking the extra mile.
- Keeps records of all conversations in our call center database in a comprehensible way.
- Meets personal/team qualitative and quantitative KPI's.
- Responsible for reservations and ticketing .
- Provides general and specific advice about different travel destinations.
Job Requirements
- At least BA degree in any relevant discipline.
- Good command of English.
- 1 to 3 years of call center experience
- Excellent knowledge with an airlines' reservation system is a MUST.
- Good experience with hotels' reservations
- Flexible to work on shifts' basis.
- High level of commitment and ability to follow procedures.
- Able to work under pressure.
