Who are we?

Founded in 2011, our story began with a mission to provide vision correction for the whole family. Our passion for optics is endless, with expert opticians and unique designs, we bring our vision and products to life. 

Our Why:

One third of the global population (3 billion people) needs vision correction, making it the world’s biggest disability. 32 million Egyptians have visual impairment that can be avoided or improved. We are committed to spreading awareness, eradicating visual impairments, and providing expertise through our eye care professionals.

Our How:

By utilizing the advantages of the internet coupled with 15 stores around Egypt, we are aiming to serve our clients better and faster than ever before. Our commitment to quality made us partner with the second largest eyewear producer worldwide; Safilo based in Italy. Making us perfectly positioned for the future. Eyewear is personal, and our promise to our customers is exceptional customer care and integrity in every interaction.

Job Description 

Job Title:        Senior Fulfilment Specialist

Department:  E-commerce

Reporting to:  Business Development Manager

We are looking for a detail-oriented and proactive Fulfillment Specialist to join our team. As a Fulfillment Specialist, you will be responsible for managing and coordinating the fulfillment process, including following up with third-party logistics providers (3PLs), couriers, and ensuring efficient last-mile delivery. Your role is crucial in ensuring timely and accurate order fulfillment and customer satisfaction. 

This is a fast paced, day to day hands on role, handling the ecommerce store, which are the key cornerstones for the Happy Vision operations. This dynamic role is heavily invested in operations, customer experience & service levels, quality assurance, financials, and talent development. 

Responsibilities:

• Confirmation of orders with customers and ensuring timely last mile delivery.
• Make sure orders are prepared in a professional manner.
• Coordinate with 3rd party stores, couriers, and last-mile delivery services for efficient order fulfillment.
• Monitor order status, address delays, and ensure accurate inventory management.
• Provide exceptional customer service and respond to inquiries regarding order status.
• Collaborate with cross-functional teams to meet customer expectations.
• Identify opportunities for process optimization and propose improvements.
• Maintain records and provide regular reports on fulfilment performance.