Job Details
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Job Description
Manage day-to-day activities of the VSC as defined in the function below:
- Document scrutiny and collection of applications for visa processing
- Handle customer/applicant queries personally or via email, telephone.
- Handle cash and bank related transactions if assigned and ensure 100% accuracy Full
- Record & maintain all application data. Ensure accurate & timely
data entry into the system with zero errors. - Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
- Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
- Inform the applicants about the available Value-Added Services and
ensure delivery of Value-Added Service options to applicants/ customers. - Encourage applicants to provide feedback on services provided and their overall experience at the application center.
- Ensure that the entire process is completed within the mandated Turn Around Time
- Assist Deputy Manager/Operations Manager in execution of WB Project
Job Requirements
- Written & Spoken Skills (Chinese, English, Arabic) & typing speed of at least 15 wpm with 85% accuracy
- Education: Graduate from any field or having any relevant certificate
- Additional: Graduate or global equivalent
- Experience: 0 – 2 years of experience preferably in customer service field.
Knowledge & Key Skills:
- Basic Knowledge of Computer skills
- Proficiency in MS office.
- Adaptability and presence of mind to handle customer queries and complaints.
- English Level: Good
- Knowledge of local language
- Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
