Job Details
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Job Description
Deal with customers via telephone, Internet, e-mail and instant messaging.
Working on a variety of functions as below:
Call Handling:
- Handling incoming telephone calls. However, agents must also deal with customers who choose to contact call centers by text message, e-mail, or instant messaging.
- Respond to Facebook messages
- Bring up the clients' details on computer screen so they can refer to sales or service records and identify any previous issues that might affect the response.
- Updating the customer records with details of the inquiry and the response.
Call Resolution:
- Dealing with customers’ inquiries on the first call. This may include taking a customer’s order, arrange a service call or resolve a query by telephone.
- Ensuring that customers receive a satisfactory response.
Outbound Calls:
- Making outbound calls to check customers’ details or ask if they have certain needs that need to be satisfied.
- Calling customers who have recently purchased a property to offer them information on other products of interest.
Job Requirements
- A graduate of any major.
- Very good command of English.
- Ability to handle pressure.
- Patient, positive and speaks clearly.
- Previous experience in a customer service position is an asset.
- Preferably living near Heliopolis or New Cairo.
