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Job Description
- Claim reporting .
- Claim analysis depending on branch, model, spare, lab type..
- Return he Bad Pars.
- Return OBF (v).
- Rectify holding claims and confirm the Performa amount.
- Analysis of operations KPIs such as (TAT, LTR and RRR).
- Implementing Technical Audits, maintenance and periodic audits.
- Ordering technical needed tools for labs and ESD setup.
- Handling Special claims approvals (FWR, LPR …etc.).
- Matching claims data between maintenance system and GSPN.
- Set up and implement technical training.
- Follow up daily claims to rectify when needed.
- Continues to develop technical knowledge by attending training and monitoring activities.
- Act as point of escalation (CLAIM ISSUES)
Job Requirements
- Faculty of Engineering Graduate (Telecommunications)
- Mobile phones maintenance experience (Samsung Phones preferred )
- After sales service concepts and skills are required.
- Age: above 30 years