Restaurant Supervisor

Job Summary :

• Assists the Restaurant Manager in directing and organizing the staff
• Ensure first class service, food & beverage offerings and marketing to maximize profits and guest satisfaction

Essential Duties :

• Assist the Restaurant Manager in Interviewing, selecting, training, supervising, counseling and disciplining outlet staff.
• Supervising the floor to ensure that all Company standards and steps of service are met through all guests interactions.
• Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.
• Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
• Observe performance and encourage improvement where necessary.
• Ensure staffing levels are accurate based on business levels.
• Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes.
• Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situation and/or heavy activity, serving as a role model for the staff and other employees.
• Ensure basic standard operating procedures are in place and are in compliance with company's practices.
• Ensuring that all steps of services as outlines in training materials are being followed on a daily basis.
• Interact positively with customers promoting all facilities and services.
• Resolve problems to the satisfaction of involved parties.
• Answer telephones in a clear voice, coordinate and document reservations.
• Maintain rapport with all departments and attend relevant meetings.
• Move throughout the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.
• Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality.
• Give guidance toward improvement and make necessary adjustments for consistency.
• Maintain cleanliness on a daily basis.
• Ensure all daily and monthly reports are detailed and submitted in a timely matter.
• Assist the restaurant manager with working closely with Marketing and Social Media Manager to ensure that all promotions and collateral updates (including social media and website information and menu updates) are done in a timely matter.
• Assist the Restaurant Manager in planning and setting up special events

Supportive Functions :

• Ensure maintenance of equipment by calling for repairs and training staff on proper use.
• Support the entire Food & Beverage operation including supervising other areas if necessary, handling special projects, running promotions, handling public relations and marketing.
• Attend mandatory meetings including divisional meetings, staff meetings, etc.
• Participate in Manager on Duty coverage program, which may require occasional weekend stay overs
• Utilize traditional software programs such as Word, Excel, Publisher, PowerPoint and/or Outlook Express.
• Maintain a clean and organized work area.
• Complete other duties as assigned by the Restaurant Manager.
• Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards.