CAPA & Complaint Management Q.A. Professional
Sanofi -
Cairo, EgyptPosted 4 years ago343People have clicked1 open position
Job Details
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Job Description
Job Purpose:
It will mainly be responsible for CAPAs follow-up and product technical complaints handling.
Tasks & Responsibilities:
Product Technical Complaint handling
- Participate in investigating, root cause identification and CAPA identification for all product customer complaints.
- Conduct semi-annual trending for Product technical complaints.
Responsible for CAPAs follow up :
- Follow up the CAPAs implementation on a monthly basis.
- Follow up CAPA effectiveness review for relevant CAPAs.
- Participate in CAPA definition with the area owner for findings identified during audits, inspections and annual quality reviews.
- Conduct semi-annual trending for all CAPAs identified in the site.
Third-Party Supplier complaints Events Handling:
Participate in investigating, root cause identification and CAPA identification for Third-Party supplier complaints events.
Job Requirements
Job Holder Entry Requirements:
Education: Bachelor of Pharmaceutical Sciences
Related Experience: 6 months - 2 years’ experience in pharmaceutical industry
Special Knowledge/Skills:
- Good communication skills.
- Problem solving skills.
- Report writing skills.
- Ability to co-ordinate several inter-departmental activities.
- Good command of MS Word, Excel & Power Point.
- Validation theories, methodologies.
- Good Manufacturing Practices (GMP).
