Quality Control Team Leader

Job Summary:

• Our ideal candidate acts as a judge between process and rules. He/She is responsible for ensuring that all agreed-upon rules and procedures are applied efficiently in addition to identifying the blind areas within the process by continuing improvements and reporting.

Duties/Responsibilities:

• Apply new KPI(S) systems within the department and across the other departments to match the changes agreed on within the workflow
• Utilize and manage available resources to achieve targets and objectives.
• Defuse situations with unsatisfied employees by continuous improvement and updating rules according to the process flow  
• Analyze performance metrics to ensure all employees are judged by the same measurements and criteria
• Hire employees; this may include reviewing applications, conducting interviews, and providing on the job training or mentoring to new employees.
• Carry out regular assessments to identify operational leaks in service delivery then redesign processes and techniques to optimize performance inside QC departments and across other departments.
• Present regular reports and statistics to management to update them on the current status and how to improve it
• Prepare monthly data analysis report that helps in setting targets and assessing company status
• Bring new insights through data analysis to assess and develop market shares and profits
• Manage clients account by merging duplicate and deleting unnecessary accounts
• Keep documentation for every rule, timeline, and updates
• Manage and evaluating sales commission monthly sheets  
• Manage the automation requirements for the department in cooperation with the Software department