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Job Description
Main Duties:
- Reduce amount of opened incident according to events aggregation and correlation.
- Review, edit and develop Monitoring mechanism as well as Incident opening flow.
- Assist in strategy development to transition to fully automated Ticketing environment.
- Review and assess correlation rules and align it with managed service business needs.
- Assist Managed Service Operations team in automating incident firing based on technical needs and customer nature.
- Make recommendations for future enhancement and toll usage in order to minimize human effort in daily operations
- Assures compliance to all regulatory standards Travel to other Company sites as needed.
- Maintain required application upgrade
Job Requirements
- A Bachelor’s Degree is required, preferably with an educational background in engineering, computer science, telecom or business in order to interact effectively with technical team.
- 4 to 5 years of experience preferably in HP (NNMi & BSM)
- General Experience in HP tools, SM, NNM,OMW, IT Technology, Managed Services or IT business environment.
- Excellent communication skills and attention to detail
- Proficient with Microsoft Office (Excel, Word, PowerPoint and VISO).
- HP EMS Certifications
- ITIL V3 foundation is a must
- Good Level Experience in HP BSM install, modify, enhance, maintain and upgrade
- Good Level Experience in Business Availability Center (BAC) experience.
- Deep Level of Experience in Integration of HP modules with BSM.
- Install and troubleshoot Operations Agents (OVO).
- SNMP Knowledge (MIBs, polling, trapping)
- Event correlation and root-cause analysis
- SiteScope (SiS) experience
- Perl and VBS scripting experience
- Working knowledge of Shell and Perl scripting.
- Operator level experience on HPSM.
- Working knowledge of Databases.
- ITIL process knowledge.
- Scripting skills VBscript